Adding an Open question

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Select the program you want to work on. Click on the “+” icon on the top right hand corner. Select “Open question” and press “Confirm”.

Enter the week, day, and time of when you want the question to be sent. If you are sending more than one Open question on the exact same time and date, you need to specify in what order they will be sent in the order field. Press “Confirm”.

Assign a weight to the question to reflect the importance of the question. For more details on how to use weights, please click here.

Add the text for the introduction of the question. Participants will see the introduction before they will see the actual question and it is used to set the stage for the question.

To attach a picture, video or other file type, click on “Select media file”. You can choose from the files you have already uploaded, or you can select the “Upload” button on the top left hand side to upload images. To upload files, drag and drop or browse to select the file. The file will be downloaded and added to your library. If the file is too large or does not meet our media requirements, the system will indicate that the file failed to download. 

Add the text for the actual question.

Add the text for the feedback of the question. This is text that participants will receive immediately after they have answered the question.

Keywords are words that you define and that the system will look for in the answers of the participants. Then in the analytical tool you can see if your participants have used the keywords that you have defined. This is valuable to analyze responses from larger pools of participants. To add keywords, simply add the word(s) in the field “Keywords”. Make sure to separate the words by a comma. 

Finish your Open question by defining the minimum and maximum number of characters your participants can use to answer.

Select “Save changes” to add the Open question to your program.

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